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Shipping Policy

Shipping Policy

At Parfexa.com, operated by BL Solutions B.V., we are committed to providing reliable and efficient shipping services. The following Shipping Policy ensures compliance with EU regulations while protecting our business interests.

1. Processing Time

  • Orders are typically processed and dispatched within 1-3 business days of payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During peak periods (e.g., sales or promotions), processing times may take longer.

2. Shipping Rates

  • Shipping rates depend on the delivery location, package size, and weight.
  • Fees are automatically calculated at checkout and displayed before completing your purchase.

3. Shipping Methods and Delivery Times

We partner with trusted courier services for timely delivery. Delivery times are estimates and may vary based on external factors such as customs clearance or weather conditions.

  • Domestic (Netherlands): 1-3 business days
  • EU Countries: 3-7 business days
  • Non-EU Countries (International): 7-14 business days

Important: Estimated delivery times are not guaranteed and are subject to delays beyond our control.

4. Shipping Restrictions

  • We ship to most EU countries and select international locations.
  • Some products may be restricted due to local laws or customs regulations. Customers will be notified during the checkout process if restrictions apply.

5. Tracking Your Order

  • Once shipped, you will receive a confirmation email with a tracking number and a link to monitor your package.
  • Please allow up to 24 hours for tracking information to be updated.

6. Customs, Duties, and Taxes

  • Customers are responsible for customs duties, taxes, or additional fees imposed by the destination country.
  • BL Solutions B.V. has no control over these charges and cannot predict their amount.
  • If a package is delayed or returned due to customs issues, the customer is responsible for any associated costs or delays.

7. Address Accuracy

  • Customers must provide accurate shipping information at checkout.
  • BL Solutions B.V. is not liable for orders shipped to incorrect or incomplete addresses provided by the customer.
  • If a package is returned due to an incorrect address, the customer will bear the cost of reshipping.

8. Delivery Issues and Lost Packages

  • Claims for non-delivery or lost packages must be reported within 7 days of the estimated delivery date.
  • BL Solutions B.V. will assist in locating the package or filing a claim with the courier.
  • Refunds or replacements for lost packages will only be issued after confirmation from the courier.
  • We are not responsible for delays caused by external factors, including courier delays or customs clearance.

9. Undeliverable Packages

  • Packages returned due to customer refusal, failure to collect, or incomplete/incorrect addresses are considered undeliverable.
  • The customer is responsible for additional shipping charges to resend the package.
  • Refunds for undeliverable packages exclude the original shipping costs.

10. Damaged or Missing Items

  • If you receive a damaged package or items are missing, contact us within 7 days of delivery at admin@parfexa.com.
  • Provide clear photos of the damaged item(s) and packaging for claim validation.
  • Once validated, damaged or missing items will be replaced or refunded at our discretion.

11. Fraud Prevention and Claims Handling

  • Orders flagged as suspicious may be delayed or canceled pending verification.
  • Customers may be required to verify their identity or payment method before orders are processed.
  • False claims of non-delivery, damage, or loss will result in immediate cancellation of refunds and potential legal action.

12. International Shipping

  • We offer international shipping to select countries. Delivery times and fees vary based on the destination.
  • Customers are responsible for ensuring that products comply with local customs regulations.
  • BL Solutions B.V. is not liable for delays or seizures caused by customs.

13. Force Majeure

  • BL Solutions B.V. is not liable for delivery delays caused by circumstances beyond our control, including but not limited to natural disasters, strikes, pandemics, or governmental actions.

14. Contact Information

For further inquiries:
If you have any further questions, please contact our customer services at:

Phone: +32470310751
Email: admin@parfexa.com

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